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If possible, keep the action steps in hands. Watch for signs of abrupt anger or withdrawal from the conversation. If you see them try to remove them from the decision situation. 3 A fast-track guide to conflict and how to handle it What conflict is The precise definition of ‘conflict’ is: a direct disagreement of ideas or interests, a battle or struggle, antagonism or opposition. Add to that incompatibility and interference and you get a pretty ugly picture. However it is defined, you’ll know it when you’ve got it.
Let him get angry! What’s it to you if he wants to have a tantrum? It seldom lasts for more than a few minutes. Let him boil over, erupt and explode. As long as you don’t join in, you’re safe. Even if you are 1,000 per Dealing with bosses who drive you barmy ■ 27 cent right, have company policy, the law, the European Court of Human Rights and all the angels in heaven on your side, don’t join in. The trick is to make yourself scarce until it blows over. Here’s what you do. Say: I’m sorry you’re so cross about this, but we need to deal with it rationally.
They are into something called pride-in-a-job-well-done. They’re worried about the embarrassment or shame if they don’t hit a target. Job satisfaction plays a big part in what motivates staff. Hazard warning Don’t expect to throw a big commission or bonus package into the office and expect everyone to grab it. Different people are motivated differently. That’s what you call difficult! Staff to strangle ■ 47 Your expectations won’t be the same as everyone else’s. To make the carrot and stick work, try this: ■ ■ ■ ■ ■ ■ Sit down with staff individually and explain the overall goal.