Advanced Topics in Global Information Management, Volume 1 by Felix B. Tan

By Felix B. Tan

Complicated subject matters in details assets administration positive factors the most recent study findings facing all points of knowledge assets administration, managerial and organizational functions, in addition to implications of data know-how corporations. It goals to be instrumental within the development and improvement of the speculation and perform of knowledge assets administration, beautiful to either training managers and teachers. moreover, it educates businesses on how they could take advantage of their details assets and all of the instruments had to assemble, technique, disseminate and deal with this worthy source. This publication is a part of a brand new sequence entitled “Advanced themes in details assets Management”. This publication is quantity One inside of this sequence (Vol. I, 2002).

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The related concepts of “bricolage” (Ciborra, 1992) and improvisation (Orlikowski, 1996; 1997) have recently been introduced in the context of ICT management, and the airline case certainly appears to support the argument of letting ICT applications evolve as people use and experiment with them. The use of the term “evolve” is both deliberate and important in this context. , Mintzberg, 1989). , Orlikowski, 1996). ” In the case of the bank, the strategy was limited to the development of a technological solution imposed on an “alien” culture.

The two cases are clearly rather different, but in both the focus was on using ICT to facilitate communication and knowledge sharing across their dispersed operations. In other words, both organizations were attempting to use electronic commerce to transform intraorganizational relations, in particular by encouraging greater coordination and collaboration across departments and business units. In both cases, top management was committed to change and saw each project as being strategically important from the point of view of the business.

While the findings here support a socio-technical view of organizational change, they also take us beyond this, since even here the process of change has been underexamined. For example, both companies involved multifunctional project teams in implementing the change programs. , in their processes). In the bank, the different functions worked essentially independently, even when they were supposedly working on a joint project. This was demonstrated most clearly at the two-day workshop. Knights and Wilmot (1997) refer to this as mechanistic pooling, which they define as occurring where “each member of the pool takes a different ‘slice’ of the project and the work then proceeds with the minimum of communication between Electronic Commerce and Strategic Change within Organizations 21 its members” (p.

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